Popular Articles
Welcome To Elavon and Telos One!
Thanks you for choosing Telos one as your Elavon ISO ( Independant Small Operator)! At this point you have been approved and have your terminals and e-commerce stores set up. Now need to create a few accounts with Elavon that allow you to interact ...
What is a Chargeback?
Your customer might dispute a transaction for many different reasons. Some common ones include: The cardholder doesn't recognize the transaction The transaction is a duplicate (meaning, the same amount was run multiple times to the same card in a ...
How to Write a Strong Chargeback Policy: Tips to Help You Protect Your Business
As a business owner you need to have a chargeback policy in place. It will go a long way in providing your team with guidance on how to deal with chargeback but also lets your MP (Merchant Processor) help you resolve chargebacks since your customers ...
How to View and Respond to Chargeback Disputes in Payments Insider
My Payments Insider is not just a reporting portal! In MPI you can now mange the chargeback process from start to finish. The article below will show you how to access and manage you chargebacks online. ...
How To Register for Payments Insider
If you have never registered for a Payments Insider account, now is a great time! For security purposes, you can only use this method to sign up if you are the Account Owner or Principal Contact in our records. If you have a different role in your ...